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If your capture tab shows “missing/invalid key” or “session expired”, it means the capture session can’t be found anymore.

TL;DR

  • Re-capture and open Lliben Capture again.
  • Don’t refresh the capture tab mid-flow.

Common causes

  • The tab was open for a long time before you used it
  • The capture tab was closed and reopened
  • The page was refreshed mid-flow
  • The browser cleared session state

Fastest fix

Simply take the screenshot again and reopen Lliben Capture from the new capture.

Best practices to avoid it

  • Don’t refresh the capture tab while editing/exporting
  • Export your result (PNG/JPG/PDF) soon after you capture

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